Refund policy
CANCELLATION / RESTOCKING FEE
All orders that are canceled prior to shipping is subject to a cancellation fee of 10% of the order total (please note that this fee is due to the payment processor of this website). Orders will typically ship out within 24-48 hours of the order being received during regular business days.
If an order has been shipped out, any cancellations are subject to a cancellation and restocking fee of 25% of the grand total of the order.
Please be responsible with all purchases and pre-orders.
For all special orders, including Made to Order products we do not offer cancellations for a full refund. If you need to cancel the order, you will be charged a 25% cancellation fee.
RETURN POLICY
For purchases made only via our online store www.eremosusa.com we offer a 7-Day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that your received it, un opened packages, unused, and in its original packaging. For all returns you must receive a RMA (Return Merchandise Authorization) number from our returns department. Contact us by phone or email so we can help you with how to return your order.
WE DO NOT ACCEPT ANY RETURN/EXCHANGE IF YOUR PRODUCT HAS BEEN USED OR SHOW SIGNS OF OPEN PACKAGE.
FOR A NON-DEFECTIVE RETURN/EXCHANGE, ALL SHIPPING & HANDLING CHARGES AND ANY TAX/DUTY/VAT CUSTOM FEES ARE NON-REFUNDABLE.
RETURN INSTRUCTIONS & GUIDELINES ( If Applicable)
1. Please contact us during our business hours within 7 days from the date you received your order. Please have your online order #, proof of purchase, your reason for return ready when you call or email us.
2. Returns will be accepted if we made a mistake or error with your order. Returns will be accepted if your product has a supplier defect. (For supplier defect, see Terms & Conditions).
3. For all non-defective returns the buyer is charged a 25% restocking fee based on the price value of the item purchased.
4. For all non-defective returns, ALL shipping and handling charges and any tax/duty/VAT custom fees are non-refundable.
5. All return items must be returned with the original packaging materials and box received. Be sure to add more packaging material if needed to ensure the safety and to reduce the risk of any damages during transit.
6. All returns will be inspected for any signs of damages during transit. If the returned item has been received with damages or open we will charge a higher restocking fee based on the condition of the damages.
7. If the product you return has been used or show signs of open package, your return will not be accepted and we will not give you a refund. If you wish to keep your product you will be responsible for all shipping charges for us to return the product back to you.
8. All returns and exchanges will require a RMA # (Return Merchandise Authorization Number). Please contact us during our business hours for instructions and to receive your RMA # for your return.
9. Your RMA # is valid for 7 days only. We will not accept your return or exchange that have been shipped out for more than 7days from the date you received your RMA #.
10. All refunds will be processed once we receive and have inspected your return. Please allow 1-3 business days to process your refund. Please note, some banks or card institutions may take up to 5-12 business days to provide your refund for your funds to be available.
11. To reduce the 25% restocking fee, you may be eligible for a store credit instead of a refund. Please speak with an Eremos representative for more info.
12. All returns and/or exchanges must be returned to the following address:
Eremos Coffee & Tea Co.
10676 Fulton Ct. Rancho Cucamonga CA 91730
EXCHANGE POLICY ( If Applicable)
For purchases only from our online store www.eremosusa.com we offer a 7-Day exchange policy, which means you have 7 days after receiving your item to request an exchange
To be eligible for an exchange, your item must be in the same condition that your received it, uninstalled, unused, and in its original packaging. For all exchanges you must receive a RMA (Return Merchandise Authorization) number from our returns department. Contact us by phone or email so we can help you with how to make an exchange for your order.
WE DO NOT ACCEPT ANY RETURN/EXCHANGE IF YOUR PRODUCT HAS BEEN USED OR SHOW SIGNS OF INSTALLATION.
FOR A NON-DEFECTIVE RETURN/EXCHANGE, ALL SHIPPING & HANDLING CHARGES AND ANY TAX/DUTY/VAT CUSTOM FEES ARE NON-REFUNDABLE.
EXCHANGE INSTRUCTIONS & GUIDELINES ( If Applicable)
1. Please contact us during our business hours within 7 days from the date you received your order. Please have your online order #, proof of purchase, year/make/model of your vehicle and your reason for exchange ready when you call or email us.
2. An exchange will be accepted if we made a mistake or error with your order. Returns will be accepted if your product has a manufacture defect. (For manufacture defect, see Warranty Terms & Conditions).
3. For a non-defective exchange, the buyer is charged a 15% restocking fee based on the price value of the item purchased.
4. For a non-defective exchange, the buyer is responsible for all shipping and handling charges and any tax/duty/VAT custom fees.
5. We will only accept an exchange for the same item or of equal value.
6. All exchange items must be returned with the original packaging materials and box received. Be sure to add more packaging material if needed to ensure the safety and to reduce the risk of any damages during transit.
7. All exchanges will be inspected for any signs of damages during transit. If the returned item has been received with damages we will charge a higher restocking/exchange fee based on the condition of the damages.
8. If the product you exchange has been used or show signs of open packages your exchange will not be accepted and we will not give you a replacement or refund. If you wish to keep your product you will be responsible for all shipping charges for us to return the product back to you.
9. All returns and exchanges will require a RMA # (Return Merchandise Authorization Number). Please contact us during our business hours for instructions and to receive your RMA # for your exchange.
10. Your RMA # is valid for 15 days only. We will not accept your return or exchange that have been shipped out for more than 15 days from the date you received your RMA #.
11. For an exchange request, it may be necessary and require the buyer to pay a deposit or core charge for your replacement until your exchange has been returned for a full refund.
12. If you have any questions about our exchange policy or the process please contact us by phone or email during our business hours.
REFUND POLICY
We will notify you once we’ve received and inspected your return/exchange, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow 1-3 business days to process your refund. Please remember, some banks or credit card companies may take up to 5-12 business days to process and post the refund.